Editorial: Google Allo se parece mucho a WhatsApp, no a Hangouts, y eso no es necesariamente algo malo

… y muchas otras aplicaciones de mensajería como Telegram, Facebook Messenger y muchas otras. Pero enumerarlas daría lugar a un título muy largo, así que tuve que limitarlo a la aplicación de mensajería más popular.

o

Google Allo, a diferencia de su aplicación hermana, Duo, tiene mucho trabajo por delante. Si bien Duo no tiene un competidor claro en el campo de la mensajería móvil simple, especialmente en Android, Allo se enfrenta a un obstáculo de oponentes establecidos que han tenido años para desarrollar su conjunto de funciones, base de usuarios e imagen pública. Por un lado, esto le da a Allo la oportunidad de comenzar de cero sin los restos innecesarios que tienen otras aplicaciones y servicios debido a sus orígenes más antiguos y el espacio para aprender de lo que les ha funcionado y lo que no, pero por otro lado, también coloca a Allo en el fondo de una colina muy empinada.

El desafío para Allo es enorme. Las probabilidades están en su contra desde el principio, debido a los intentos fallidos (o casi fallidos) de Google de ingresar al espacio de mensajería, así como a la necesidad de una alta tasa de penetración para que Allo comience a ser importante. Después de todo, una aplicación de mensajería en la que ninguno de tus contactos está disponible es tan buena como una cena en la que ninguno de los invitados aparece.

Un enfoque populista pero alienante

The strategy that Google has taken to reduce friction as much as possible is to get inspiration from its competitors. If Allo wanted to appeal to the die-hard Google enthusiasts, it would have been an update to the Hangouts app. As hard as that is to stomach for all of you reading this post, you are not the target market for Allo. That’s why there’s no multiple device support (yet). That’s why there is no web client (yet). That’s why there’s no feature x or y or z that you’ve been clamoring for and crying about since we started talking about Allo many weeks ago. It doesn’t mean that these features won’t be added in the near or far future, just that they were not deemed essential in a first release.

Multiple device support doesn’t matter in many markets where all anyone owns is just a smartphone. Web clients aren’t a necessity when people don’t even have desktop computers or don’t use them as often. Backup and restore don’t make or break services in a time where everyone is getting more used to the ephemerality of messages, memories, and exchanges. SMS support is a gimped and outdated protocol that only a few countries care about — and it’s about time they moved on. The rest of the world did, just get with the game.

I might be sitting here writing this post on an iMac with another iMac nearby and a Chromebook waiting for me at home, but in this day and age, I am increasingly an outlier. You might be communicating with many of your friends with SMS and MMS, but in this day and age, you are increasingly an outlier. We both might worry about being able to carry the same conversations from our phones and tablets, but in this day and age, we are increasingly outliers. Billions of users have adopted their phone (singular) and data (not SMS) as their means of communication with everyone else, and they are increasingly the majority.

Allo is built for this present and for the future, not the past. It is vying for mass market appeal and so it had to take a different route from Hangouts and from what you have grown to know as a Google fan. If WeChat can build an empire in China based on one messaging app that people exceedingly use on their one phone, then you know there’s room to grow regardless of the limitations, real or perceived, that you think Allo has.

WhatsApp has managed to reach hundreds of thousands of active users without ever supporting SMS and long before it had a web or desktop client (which still require the main phone to be on by the way). So there must be something that WhatsApp did right that helped it get there. Allo takes cues from it… and Telegram, and Snapchat, and Facebook Messenger, and plenty of others. It’s a mix of working formulas plus a few unique additions — not the least of which is Assistant — that can either land Allo in the quickly dismissed me too camp or help it appeal to as many users as possible by speaking a language they already understand.

The phone number conundrum

If you’ve already used WhatsApp, the messenger that I personally go to hundreds of times a day, you will feel an eery resemblance to Allo from the first moment you try the app. There are similarities everywhere in the interface and the way things work. Most importantly, you sign in with a phone number, not a username and password, or any other means of identification. Just like Duo, this can be the grounds for sheer simplicity but I’d argue it’s even more divisive in the case of Allo.

I’ve met hundreds of people around me who have Android devices and use them but don’t even know if they have a Gmail address. (The same goes for iPhone users who don’t know if they have an Apple ID.) They were set up for them by retailers who sold them the phones and created identities for them to download a few free apps that they care about. It’s hard to imagine these users being comfortable with something like Hangouts where your identity is tied to an account and an email address that you don’t know and don’t have control over. Your phone number, though, that’s a different story.

Part of what made WhatsApp popular, as I watched it grow and reach more and more people here in Lebanon around 2010, was this simplicity. It had the easy requirements of SMS but the vast capabilities of Google Talk or Fring or Nimbuzz. You just needed the other person’s phone number to talk to them, which you already did if you were going to send them an SMS, but you weren’t charged per message sent/received, you could attach photos, you could talk to groups (believe it or not, there are countries where almost no one has ever heard of MMS), you could type a message when no connection was available to you and it would be sent whenever possible, and so on. The limitation, ie having your phone with you, never counted as one because you already do have it all the time and it was the same with SMS.

Telegram, Facebook Messenger, LINE, and many others have this same approach, but also provide a username option for those who want that. Allo takes the WhatsApp route with phone numbers only, providing no fallback so far (although I see a Google account integration not so improbable in the future).

This does indeed lower the entry barrier for Allo, but it’s worth noting that Google’s implementation also lags a few years behind what WhatsApp is capable of now. No backup and restore (despite how ridiculously convoluted the feature is on WhatsApp nowadays, whether we’re talking local storage or Google Drive) and no web and desktop clients mean that those who have come to use them on WhatsApp can’t rely on them on Allo. This sure won’t win Allo any more fans, but I hold hope that it will be remedied in the near future.

I’ve seen this before, and this, and this

There isn’t a lot of innovation going on with the way messaging apps are designed, but Allo really did a number with the WhatsApp inspiration. (Again, I know this does look the same on many other messengers, but I’m most familiar with WhatsApp and so are a billion other users, so we’re basing our comparison on that.)

Allo uses the same checkmark system for sending (clock — hasn’t yet left your phone), sent (one check — from your phone to the server), delivered (two checks — from the server to the recipient’s phone), read (two colored checks — recipient opened the conversation), as WhatsApp.

Check the colored double checkmarks in both Allo and WhatsApp

The person or group information screen looks very similar with the big profile/chat group picture, number, mute and notification control, block option, and the attached media.

Group details:shared media, mute notifications,participants. Allo (above) WhatsApp (below).

Selecting a message switches the title bar to show different options like share, copy, forward, and even an information icon on messages you send to groups…

See that morphing title bar and allthe similar options.

… that tells you who read your message and when, and when it was delivered to the other recipients who haven’t read it yet.

The voice message interface looks uncannily familiar.

No comment. Allo (above) WhatsApp (below).

So is the pop-up that shows when you try to delete a media message from your device.

Down tothis checkbox.

You’ll see the same search icon location as well as its ability to find contacts and search inside all your conversations at once.

Searching issimilarly done by an icon in the top right and the whole bar becomes an entryfield.

Similar compression algorithms make it so that photos and videos you send are tiny before they have to leave your phone, for better (faster transfers, less data usage) or worse (heavily resized media isn’t good for long-term safekeeping).

Y finalmente, como dijo Liam, las similitudes están todas ahí, hasta el fondo ridículo de los chats.

Fondo tonto 1 y 2.

Claro, todavía hay muchas diferencias entre Allo y WhatsApp, como la falta de un estado personal, marca de tiempo de última conexión, llamadas de voz, widgets, uso compartido de documentos y audio y uso compartido de contactos para enviar fácilmente el número de otra persona. Tampoco hay control sobre cuándo se descarga el contenido multimedia (solo WiFi o WiFi y datos), no hay opciones de privacidad para ocultar tu imagen de perfil a personas que no son tus contactos o para deshabilitar las marcas de verificación de estado leído, etc.

De pequeños pasos a un sprint rápido

Las similitudes realmente superan las diferencias entre Allo y WhatsApp, al menos desde la perspectiva del primer intento. Tal vez Google no necesitaba reinventar la rueda. Después de todo, solo se pueden introducir ciertas diferencias en la interfaz de una aplicación de mensajería antes de que deje de serlo o de parecerlo.

Si ya has utilizado WhatsApp, como al menos mil millones de personas en todo el mundo, deberías estar familiarizado con Allo. Es este tipo de interfaz intuitiva la que podría resultar atractiva para cualquiera que quiera probar Allo por primera vez. No tendrían que entender cómo funciona, ya lo saben. No tendrían que descubrir cómo enviar mensajes a alguien o agregarlo como contacto, ya están ahí porque tienen sus números de teléfono. No tendrían que devanarse los sesos para averiguar cómo enviar mensajes de voz o eliminar contenido multimedia no deseado de su teléfono o quedarse perplejos por contenido multimedia que se comparte con una resolución tan baja que apenas es visible (como ocurre con Hangouts cuando tiene una conexión lenta, antes de enviar la mejor imagen más tarde, cuando puede).

Las cosas funcionan como la gran mayoría de los usuarios esperarían. Esta menor fricción puede garantizar que las personas no se sientan abrumadas una vez que ingresan a Allo. Pero la pregunta del millón es, ahora que están en la planta baja, ¿hay suficiente novedad y facilidad de uso para que se queden allí o volverán corriendo a la aplicación con la que están familiarizados sin siquiera pensarlo dos veces en Allo? Estoy realmente ansioso por ver cómo se desarrolla esa parte.